For replacement rollers, locks, handles and other hardware, our regional service and parts partners can help identify what you need, check local availability and advise on repair options.
A clear photo, the age of the installation and any visible markings can make identification much easier. Start with the regional contact below and give them as much of that information as you can.
Take a few clear photos of the hardware and the complete window or door, note any visible brand or part markings, estimate the age of the installation and include your suburb, postcode or city. Those details can make identification much quicker.
If you are an architect or homeowner choosing a new opening, start with Door Motion Systems and then use the Motioneer Network to find local expertise where available.
These partners support replacement parts and local service enquiries for existing CiiLOCK-equipped windows and doors.
Replacement hardware and window/door parts support through JP Hardware's Australian branch network.
Branches: Thomastown · Dandenong South · Royal Park SA · Smeaton Grange NSW. JP Hardware's branches are trade sales locations; homeowners can ask a local glazier or repairer to source parts on their behalf.CiiLOCK hardware supply, local technical support and door repair/service capability from Cape Town, with national shipping.
6 Spencer Road, Salt River, Cape Town 7925.Regional hardware partner for window and door fittings, replacement hardware and local product support.
Jaunapur, New Delhi, India.Regional distributor for door and window hardware, components and replacement-part enquiries in Brazil.
Mogi das Cruzes, São Paulo, Brazil.Send us the details below and we will help point you towards the best available service or parts contact.
Send a service enquiry ↓Common questions about identifying parts, arranging repairs and finding the right CiiLOCK contact.
Start with the service and parts partner listed for your region above. Local partners are usually the quickest way to identify replacement hardware, check availability and advise on service options in your market.
Send clear photos of the part and the whole window or door, plus any visible markings, the approximate age and your location. A photo of the track, hinge or lock interface can be just as useful as the part itself.
On-site repairs are generally handled by local service partners, fabricators or installers. Start with the regional service contact above and they can advise on the most suitable local option.
Explore Windows & Doors to compare sliding, bifold, powered sliding, sashless and hinged/pivot openings, then use the Motioneer Network to find local project expertise where available.
Use Business &Project Enquiries and choose technical or integration support. Include the system, hardware and project context so the enquiry reaches the most relevant CiiLOCK team.
Often, but availability depends on the age and type of hardware. Where an original part is no longer available, a service partner may be able to identify a compatible replacement or a broader repair solution.
For an existing installed window or door, include your location, any visible brand or part markings, approximate age and a description of the problem. Clear photos are especially useful for identifying older hardware.
Planning a new project? Business &Project Enquiries is the best place to start.
Explore the architectural advantages of sliding, bifold, powered sliding, sashless and hinged/pivot openings before choosing a system or supplier.
Explore Door Motion Systems →