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BROWSE THE LATEST FAQ’S

My project is set in a coastal area where I need to ensure the products I use are able to endure the extremities of the environment. How do your products perform in such applications?
Aside from innovation, our products are built to face the challenges of both day-to-day use and tough conditions. As such, our range includes items that are suited for these extra special applications. A brief chat to our team will help find the right option to suit these requirements.
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I’m interested in specifying your Mother of All Rollers in my next project, but I need further information – where can I find more details on the range?
Our Mother of All Rollers series encompasses an extensive collection of sliding door rollers available to suit the many system profiles available on the market. Our friendly customer service team will be able to help you choose the right rolling solution for your application. To find out more, get in touch with us directly on 03 9703 1006 or visit Request a catalogue.
Is the ONGUARD range of security hardware available in other colours other than standard black and white?
We’ve carefully selected a variety of popular colours to incorporate within the ONGUARD range to ensure they suit most applications! Our Catalogues offer further detail on colour availabilities
There’s a special item I need for my project that I can’t quite seem to find on the market, can you help?

Yes, we definitely can help.

It’s not always easy to find that ‘missing piece’ that will fit and operate perfectly with your system or project, and that’s where we come in. We can help develop a solution that is customised to your specific needs and requirements. Whether it be a particular handle, hinge or door roller – our team are ready to help conquer the challenge.

You can learn more about our services by visiting exploring our ‘Expertise’

I have an idea, but am having trouble making it possible. Can I work with your team to develop the concept further?

Absolutely. In many cases, our projects begin with the client’s idea!

It’s true that we can literally be ‘handed’ a problem and asked to find a solution; but, in many cases we have been called in to perfect an original idea that has been raised, come up with a design and take it through to manufacture.

Our design process is driven by working closely with you (the ideas person) and your concepts to make sure we reach a solution that is uniquely crafted around their requirements. Our project managers will lead you through every step of the way to make sure we achieve or even exceed your expectations.

To get started, visit our ‘Design Process’

During the design process, will I have the opportunity to ‘preview’ the project before everything is finalised?

Following the Concept Presentation, we will bring your design solution ‘to life’ with a comprehensive range of prototyping services. There are a wide range to choose from, starting from cost-efficient 3D plastic models, through to production prototypes. No matter your project, we’ll have the prototyping solution for you.

Do your products comply with the relevant industry standards?

In short form, yes.

As part of our development process and where necessary, we test and conform to relevant Australian, New Zealand, British and European standards.

Are your products tested to ensure sufficient quality?

For us, it’s not just about transforming concepts and ideas into a solution; one of the most significant steps is turning these unique designs into viable commercial products. Because of this, we carefully monitor every facet of the manufacturing process with strict QC procedures so we can confidently deliver consistent quality and high performance that can be relied upon.

Quality control is vital and as such, it is maintained throughout all stages of the product development, manufacturing and supply processes. Specifically loaded and driven to push the product to its limits, each test is performed under the watchful eye of our research and test facility staff to ensure its capability.

Areas of testing include (but aren’t limited to):

- Static load - Impact
- Performance - UV
- Cycle - Installation and operation
- Corrosion
Are your products covered by warranty? Where can I find out more?

Our product warranty can viewed online here

Where can I purchase your products?

Our product range is available both across Australia and internationally. Our sales team will be able to help you with finding the right product and sourcing it as efficiently as possible; Contact Us to get started!

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